ITG Collection Shipping Policy

Last Updated: July 2026

Welcome to ITG Collection. We are committed to providing our customers with a seamless shopping experience and ensuring your order arrives safely and efficiently.

Order Processing

All orders are processed with care to ensure quality and accuracy before shipment. Processing times may vary depending on product availability, order volume, and fulfillment requirements.

Orders are typically processed within 2-4 business days after payment confirmation. Please note that processing times do not include shipping transit times.

During high-volume periods, holidays, launches, or promotional events, processing times may be extended. Customers will be notified of any significant delays.

Shipping Times

Once your order has been processed and shipped, estimated delivery times may vary depending on the shipping method selected and the destination.

Customers will receive tracking information once their order has been shipped. Please allow time for tracking information to update after shipment.

ITG Collection is not responsible for delays caused by shipping carriers, weather conditions, customs processing, incorrect shipping addresses, or circumstances outside of our control.

Order Accuracy

Customers are responsible for providing accurate shipping information at checkout. Please carefully review your shipping address before completing your purchase.

If an order is shipped to an incorrect address due to customer error, ITG Collection is not responsible for lost or delayed packages.

Lost, Stolen, or Damaged Packages

Once an order has been shipped and tracking confirms delivery, ITG Collection is not responsible for lost, stolen, or misplaced packages.

If your order arrives damaged, please contact us within [48 hours] of delivery with photos and order details so we can assist you.

International Shipping

At this time, ITG Collection does not offer international shipping. Customers are responsible for any customs fees, duties, or taxes associated with international orders.

Contact Us

If you have questions regarding your order or shipping, please contact us:

Email: hello@theitgcollection.com

Thank you for choosing ITG Collection. We appreciate your support and look forward to providing you with The IT Girl Experience.