FAQ (Frequently Asked Questions)

Orders

Q: How do I place an order?

A: Orders can be placed directly through our website. Select your desired texture, length, and product option before checkout.

Q: Do you offer pre-orders?

A: Yes. Select collections may be available through limited pre-orders. Pre-order timelines will be clearly displayed before purchase.

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Shipping

Q: How long does shipping take?

A: Processing and shipping times vary depending on product availability. Estimated timelines will be listed on each product page.

(Once you know your supplier timeline, make this specific.)

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Hair Quality

Q: What type of hair does ITG COLLECTION offer?

A: ITG COLLECTION specializes in premium luxury extensions carefully selected for softness, longevity, and versatility.

(Only include specific claims you can verify.)

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Returns

 

Q: Do you accept returns?

A: Due to the nature of hair products, please review our return policy before purchasing.

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Maintenance

Q: How do I care for my extensions?

A: Proper care is essential for maintaining the quality and longevity of your hair. Please refer to our Hair Care Guide.